Resources

A Short Snippet: Empathy: The Key to Great CX During the COVID-19 Crisis

Focusing on empathy, an important aspect of pivoting your customer experience strategy during the COVID-19 crisis. You’ll learn how to adjust your digital channels to be more emotionally attuned than ever. Watch a snippet of our CX webinar elaborating on …...

Strategy Institute

A Short Snippet: Pivoting CX During the Coronavirus Crisis Webinar

Consumer’s needs are rapidly changing as a result of the Coronavirus crisis. To quickly adhere to these needs, businesses are quickly pivoting their customer experience strategy to keep up. Watch a snippet of our CX webinar addressing the massive change …...

Strategy Institute

David Bradshaw on the Customer Experience

Hear from David Bradshaw, the VP of Customer Experience at ATB Financial in this short interview on the customer experience. He is an accomplished Executive in sales, customer experience and contact centre start-up, expansion and turnaround. ATB Financial is a …...

David Bradshaw

Vice President, Customer Care, ATB Financial