Agenda - Day 2

• Start your day off right and make connections with industry leaders.
• Join “drop-in” roundtables discussing current and relevant topics.
• Schedule 1-2-1 video meetings with peers or vendors.
• Gather essential content and get exclusive offers at virtual exhibit booths.

Gain insight into today’s sessions so you can get the most out of your experience and maximize your value. Discuss yesterday’s highlights and map out your day!

Customers are most influenced by brands that are relevant, convenient and immediate in the delivery of everything from products to customer service. Provide individualized customer experiences while removing friction on all platforms. Discover how to develop websites, content and design to satisfy a world where no two customers have the same preferences or expectations. Optimize your digital and mobile strategies by:

• Uncovering new possibilities in mobile-first design
• Building trust and consistency throughout the digital journey
• Creating better contextual content and experiences that delight customers in all ‘moments’

Drive your customer experience using improved digital and mobile paths.

There are many challenges to achieving highly effective customer journeys and digital transformations. Optimize your customer experience digital transformation by focusing your initiatives on customer journeys. Gain insight into how you can:

• Transform your organization through real-world & practical initiatives
• Leverage both direct and indirect customer feedback across the entire journey
• Secure buy-in from customers and your team

Improve you customer journey through a more effective CX digital transformation.

Harness the power of self-service to boost efficiency and save costs.

Expand your network and exchange expertise with your peers. Take advantage of our intuitive platform to deepen your knowledge and connect with industry leaders and experts.

• Pose your biggest questions to leading solution providers through 1:1 video conversations or chat.
• Join “drop-in” roundtables in the networking lounge and make connections that last beyond these two days.
• Experience live demos and test drive new technology. Source leading-edge content from virtual booths.

• Apply customer data from the entire lifecycle to personalise campaigns
• Inform live conversations at later stages of the customer journey
• Learn how to grow their business by focusing on customer feedback to set the roadmap for the future

In a crowded marketplace, companies must offer experiences that are truly exceptional to influence buying behaviour. Capture real-time customer insights to drive targeted solutions by having your clients at the table. Adopt best practices to:

• Identify human-centred design approaches to provide unique insight
• How to validate solutions for differentiation
• Different ways to pressure test solutions for impact

Bolster your digital experiences with fresh and real-time customer feedback.

Review key insights and takeaways from the conference. Source a summary of action points to implement in your work.

• Get to know fellow delegates in “drop-in” virtual roundtables.
• Engage in 1:1 video conversation with peers or vendors.
• Connect with other attendees based on similar interests and business objectives using our “recommend matches” tool.