Doug Roerden is an innovative and adaptable leader, driving human-centric experiences from vision to reality, using applied curiosity, design thinking, and design strategy. Former head of design for Fidelity Investments personal, institutional, and global investing, Doug collaborates with business, technology, and design partners to lead experience design for financial services and risk management. An international speaker, facilitator, and advisor on several boards, Doug’s thought leadership and practice spans personal computing through today’s digital worlds for non-profit, education, government, and startups as well as Fortune 500 and Global 5000 companies. Doug holds a Bachelor of Music in Jazz Composition & Arranging from Berklee College of Music and is on a mission to make things more intuitive for those who are ready, willing, and able.
Day 1: Sep 21, 2021
Day 2: Sep 22, 2021
12:30 pm
12:30 pm
PANEL: DIGITAL AND MOBILE PATHS
Digital & Mobile Paths to a Frictionless CX Digital Transformation
Customers are most influenced by brands that are relevant, convenient and immediate in the delivery of everything from products to customer service. Provide individualized customer experiences while removing friction on all platforms. Discover how to develop websites, content and design to satisfy a world where no two customers have the same preferences or expectations. Optimize your digital and mobile strategies by:
- Uncovering new possibilities in mobile-first design
- Building trust and consistency throughout the digital journey
- Creating better contextual content and experiences that delight customers in all ‘moments’
Drive your customer experience using improved digital and mobile paths.
